Policies and Terms
Early morning trips scheduled before 6:30 AM may have a $30 surcharge. You will be notified in advance if applicable.
Holidays may also have a $30 surcharge.
Every transfer:
All price quotes are estimates only and are not final until your trip has been confirmed and locked into the system with a required deposit of 15%–20%.
Remaining Balance After Deposit
The remaining balance will be automatically charged to the card on file 14 days prior to the trip date.
For round-trip reservations, the remaining balance will be charged 14 days prior to the first trip in the reservation.
Alteration to Trips in Progress
Passengers may alter destinations or extend trips if needed; however, rates will be adjusted accordingly.
Each adjustment will vary depending on vehicle type and availability.
If you are booking a trip for another passenger and do not want changes to be made:
👉 You must clearly state in advance that no alterations are allowed.
Otherwise, you are authorizing the passenger to modify the trip if they choose to do so.
Additional Stops
If the stop is scheduled at the time of booking:
The first stop is free up to 15 minutes
After 15 minutes: $25 per 15-minute increment
If the stop is NOT scheduled in advance:
It will only be honored if it does not conflict with the driver’s schedule
Cancellation & Refunds
Specific time periods or events may have different cancellation policies. These will be stated clearly at the time of booking.
Special Event (Sundance Festival) Policy
From January 21 to February 1, cancellations made less than 2 weeks before the reservation will result in:
👉 0% refund
Standard Cancellation Policy
8 days prior → 100% refund (minus fees)
5 days prior → 50% refund
72 hours prior → 25% refund
Less than 24 hours → 0% refund
Liability
Business Access (Muhire Legacy Group LLC) is not liable for:
Mechanical breakdowns
Weather delays
Road conditions
Accidents
Any external conditions beyond our control
Passengers assume full financial responsibility for:
Damage caused to the vehicle
Behavior of anyone in their party
Drivers reserve the right to terminate a trip without refund in cases of unsafe or inappropriate behavior.
Business Access is not responsible for any items left in the vehicle.
Vehicles may not be loaded beyond legal seating capacity.
Child Seats / Safety Requirements
Passengers are responsible for complying with Utah State car seat laws.
👉 Utah Car Seat Safety Requirements
Car seats and booster seats must be provided by the passenger unless arranged in advance
Failure to comply may result in trip cancellation without refund
Cleaning & Damage Policy
Normal cleaning is included.
However, excessive mess or damage will result in additional charges.
Examples include:
Spills
Vomit
Smoke or vape residue
Interior damage
Minimum charge:
👉 $500 + cost of repair + downtime
Full detailing charges may apply if required.
Luggage & Capacity
Passengers must accurately report:
Number of passengers
Number of bags
Size of luggage
Oversized items include:
Ski bags
Snowboards
Golf bags
We follow international baggage standards (IATA).
👉 IATA Baggage Standards
The driver has final authority on safety and capacity decisions.
If luggage exceeds capacity:
Additional charges may apply
Additional vehicle may be required
Wait Time Charges
Non-Airport Pickups
After 15 minutes:
Sedans: $50 per 30 minutes
SUVs: $75 per 30 minutes
Airport Pickups
Passengers receive 45 minutes after plane arrival
After that:
Sedans: $50 per 30 minutes
SUVs: $75 per 30 minutes
If no communication is received:
👉 The driver may cancel the trip and charge as a no-show
Airport Curbside Delays
Passengers must notify the driver only when they are ready for pickup.
Airport charges may apply:
10–20 minutes → $10
20–30 minutes → $30
30+ minutes → $7 per minute
These fees may be passed to the passenger.
Pick-Up & Drop-Off Locations
Pickups and drop-offs will be made in designated legal areas only.
For events, concerts, or restricted areas:
Pickup and drop-off locations may differ
All local rules and regulations must be followed
Smoking & Vaping Policy
Smoking and vaping are strictly prohibited.
Cleaning and damage fees start at:
👉 $350
Force Majeure
Business Access is not responsible for delays caused by:
Weather
Traffic
Road closures
Accidents
Government actions
Mechanical issues
👉 Arrival and departure times are NOT guaranteed
Indemnification
Passengers agree to indemnify and hold harmless Business Access (Muhire Legacy Group LLC) from any claims, damages, or liabilities arising from their actions or negligence.